Description

Hogan Overview

Hogan Assessment Systems, an international authority in personality assessment, helps businesses reduce turnover and increase productivity by hiring the right people, developing key talent, and evaluating leadership potential.

Available in 50 languages across 180 countries, our portfolio of employee selection, development, and leadership products allow companies to better manage their human resource capital and retain top talent. 

Summary/Objective

If you are a sharp, self-starting, super organized and polished individual with remarkable customer focus, this role could be for you! You will take full ownership over ensuring Hogan customers and clients receive an extraordinary learning experience, so that when they walk away from a Hogan event, they are forever Hogan followers. Although you will be part of an elite team of learning experts, you will work with a lot of autonomy in managing all activities related to delivery of Hogan's Global Learning and Development programs, including live public enrollment certifications events, private client workshops, and e-learning courses. If you are interested in working with the most recognizable clients in the world to create Hogan capability in a growing business, then stop what you're doing and apply now!

Essential Functions

Ensure an exceptional learning experience through meticulous planning, seamless logistics, registration management, and robust customer support. Attends events to ensure smooth delivery, provides facilitation support, and initiates learner follow-up activities. Responsibilities will encompass a range of tasks to uphold our commitment to excellence.

• Field certification lead inquiries via email and phone.
• Efficiently process registrations, ensuring accuracy and completeness.
• Monitor and track the completion of pre-workshop assignments to ensure preparedness.
• Prepares client project billing and reviews invoices.
• Provides general system support to external clients, employees, partners and distributors.
• Coordinate virtual and in-person workshops throughout the year to ensure smooth delivery, provide facilitation support, and support learner needs. Travel for two or more in-person workshops per year is required. 
• Collaborate with the IT team to contribute to the development and enhancement of our in-house workshop platform.
• Gain in-depth knowledge of multiple LMS (Learning Management System) platforms and their integrations.
• Provide customer support to Hogan's international distributors in their learning and development efforts.
• Verify certification status, certificate and continuing education credit requests. 

Please note this description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Experience and Education Requirements

• One to three years of experience working in a customer-facing job preferred.
• Bachelor's degree required with a concentration in business, hospitality management, human resources, psychology, or strongly preferred.

Work Environment/Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully meet the essential functions of the job. While performing these duties, the employee is regularly required to talk or hear, frequently required to stand, walk, use hands or finger, handle or feel; reach with hands and arms; lift up to 20 pounds. This position routinely uses standard office equipment. 

Work Authorization

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document upon hire.

Hogan is an EEO/AA/M/F/Vet/Disability Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

To be considered for this role, you must reside in one of the following states: AL, AR, CO, FL, GA, IL, IN, MN, MO, NJ, NC, OK, SC, TX, and WI.

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